While chat and instant messaging continue to rise, email is still the work horse of official communications – yet some of the most important official emails might not work right.
And it is likely that no one really knows.
This is pretty rough — especially when you are the one responsible for hitting "send" on the Open Enrollment email that will go to a few thousand people — and they better be the right few thousand people!
Well, like the story of the five whys, there are lots of reasons. Let’s start with visibility.